What is True Empathy in a Customer Engagement




When it comes to client engagement, empathy is the buzzword by default. nearly everyone is seeking to be more compassionate in their client relations, but it’s important to understand what that means. Too frequently, empathy is simply a marker that’s slighted on without vindicating that what you’re calling compassionate really meets that description.


Moving beyond the buzzwords

It’s important to start with an understanding of what compassionate engagement means. “compassionate” is much further than just offering different types of channels for guests to interact with. It’s great to offer options like web converse and message messa